Shipping policy

Thank you for shopping with us. We are committed to providing a smooth and reliable shipping experience for all of our customers.

Order Processing

  • Orders are typically processed within 1–3 business days after payment is received.
  • Orders are not processed, shipped, or delivered on weekends or holidays.
  • During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

  • United States: 5–12 business days
  • Canada: 7–15 business days
  • International: 10–20 business days

Please note that shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other factors beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Free Shipping: We may offer free shipping promotions on qualifying orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear after shipment.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. We are not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us as soon as possible.

Lost, Stolen, or Delayed Packages

We are not responsible for packages that are lost, stolen, or delayed after they have been handed over to the shipping carrier. If you experience an issue, please contact the carrier directly or reach out to our support team for assistance.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will work with you to resolve the issue as quickly as possible.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding shipping or your order, please contact our customer support team.

Email: tuff.family01@gmail.com

Business Hours: Monday–Friday, 9:00 AM–5:00 PM

Thank you for choosing us. We appreciate your business and look forward to serving you!